TECHNIQUES
Prepare a training outline of the subjects to be covered
when presenting the system; for example:
<![CDATA[
A. Introduction
1. Business Purpose
2. User areas involved
3. Key Concepts
4. Benefits
B. Description
1. System Architecture
2. File Architecture (key files)
3. Sub-System Descriptions
a. Review procedures
b. Review inputs and outputs
4. Reference Materials
a. Review Manuals, Forms, Reference Cards, etc.
C. Summary
1. Review key points
2. Questions and answers
]]>
"Tell them what you are going to tell them, tell them, then review what
you told them." Develop training aids, including:
- Transparencies/slides and scripts - using graphics developed
during the methodology, for example:
- System Concept Diagram
- Sub-System Concept Diagrams
- System Flowchart
- Sub-System Flowcharts
- Illustrative Input/Output Examples
- pertinent matrices
- Administrative Procedure Manuals (from the various Phase
4-I's) and Computer Run Books (from the Phase 4-II's).
- Reference Cards, Templates, Promotional items, etc.
- A demo or training version of the product.
Conduct the training program for User Management and DP
Operations. Keep the language simple and to the point.
Avoid technical jargon. The session should be introduced
by Information Resource Management/CIO.
TOOLS
During this activity, use the following types of tools:
- Documentation Aid to reference and assemble phase
deliverables. Also, to develop and write training scripts.
- Presentation Graphics Aids to develop artwork for
transparencies and/or slides.
- Various audio/video equipment for conducting the
training/education. Also consider Computer Aided Training programs.