SCOPE OF FUNCTION
This is a control level function that has primary
responsibility for the operation and security of the computer
portion of Information Systems. Data Processing Operations is
considered a "User" in Phases 4-II, 5 and 6 of ISEM.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Legislates and enforces the proper use of
"PRIDE" products in their functional area.
- Directs and reviews all Data Processing Operations
related activities.
- Enforces all policies and procedures related to Data
Processing Operations.
- Provides for and controls facilities and equipment for
Data Processing Operations personnel.
- Recruits and manages Data Processing Operations
personnel.
- Reports to Information Resource Management on all
Data Processing Operations related activities.
- Advises and supports Enterprise Resource Management,
Systems Resource Management and Data Resource Management
on Information Resource Management related issues.
- Participates as a member of the Support Team for
implementing "PRIDE" products.
- Works closely with the various IRM support functions to
develop, monitor and control Data Processing Operations
related standards.
- Approves of all Data Processing Operations related
acquisitions, e.g., purchase of hardware and software.
- Reviews summary project control reports on a routine basis
to assure that Data Processing Operations projects are
on schedule and under control.
- Allocates the use of Data Processing Operations personnel
resources to project and work assignments.
- Coordinates with User Management, as required, to resolve
any problems.
- Provides continuing training necessary to assure a highly
qualified staff.
- Resolves any differences of opinion between the project
teams and IRM support functions regarding quality
assurance.
- Reviews and approves technical documentation as it pertains
to the computer portions of Information Systems (the
"Computer Run Books"). This documentation, which is
prepared in Phase 4-II of ISEM, is used for reference
purposes during operation of the computer.
- Manages and operates all computer related hardware and
software.
REQUIRED KNOWLEDGE/SKILLS/EXPERIENCE
- A thorough understanding of "PRIDE" products,
particularly as they relate to Data Processing
Operations.
- A thorough understanding of the responsibilities and
policies of Data Processing Operations.
- In-depth knowledge about all Data Processing Operations
activities.
- The experience and ability to critically evaluate the
performance of Data Processing Operations related
functions and staff.
- The experience and ability to manage the activities of
others.
- The experience and ability to manage Data Processing
Operations facilities and equipment.
- The experience and ability to assume responsibility for
performing assigned tasks and meeting objectives within
time and cost constraints.
- Good interpersonal relations/communications skills.
- Effective writing skills.
- Good analytical and problem solving skills.
- Must be results oriented.
- Aware of the Enterprise Information Strategy, as it
pertains to Data Processing Operations, and makes plans
accordingly.
- Experience in the acquisition of computer related hardware
and software.
- A thorough understanding of the functions related to
Information Resource Management, including Data Processing
Operations, Enterprise Resource Management, Systems
Resource Management, Data Resource Management, Data Base
Administration, Data Communications Administration,
Project Management, Program/Software Engineering, and the
various IRM support functions.
- A thorough understanding of the particular computer
hardware and software of the enterprise.
- A thorough understanding of the computer procedure
related portions of ISEM (Phases 4-II, 5, and 6).
EVALUATION OF PERFORMANCE
The following list is intended as a guide to evaluate the
performance of the Data Processing Operations function.
Evaluation will be based upon observation by Information
Resource Management, Enterprise Resource Management, Systems
Resource Management, Data Resource Management, and Quality
Assurance.
- Data Processing Operations personnel adhere to all
Information Resource Management related policies and
procedures.
- "PRIDE" products are successfully implemented
and used productively.
The staff has a thorough understanding and knowledge of
all Data Processing Operations related functions and
responsibilities.
- Information Resource Management, Enterprise Resource
Management, Systems Resource Management, Data Resource
Management, and IRM support functions are aware of all
Data Processing Operations activities.
- Data Processing Operations personnel assume responsibility
for performing assigned tasks and achieves them within time
and cost constraints.
- There is an adequate staff to perform all required
Data Processing Operations functions and they are well
trained.
- Data Processing Operations activities are performed
according to the Enterprise Information Strategy and the
normal operation of the enterprise.
- The Data Processing Operations staff produces quality work
(few mistakes).
FUNCTIONAL RELATIONSHIPS
Subordinate to Information Resource Management. Data
processing Operations also maintains a lateral working
relationship with Enterprise Resource Management, Systems
Resource Management, and Data Resource Management. It also
works closely with the various IRM support functions. The
operations staff is subordinate to Data Processing Operations.
METHODOLOGY RELATIONSHIPS
This function participates in the following phases
and activities of the "PRIDE" methodologies:
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